RETURNS

Damaged Orders

I aim to properly package your items and hope they arrive to you in a pristine condition. Sadly though from time to time human errors do occur resulting in marks on packages in the delivery process - resulting in damaged or faulty items. Should this happen to your item - don’t fear, I'll sort it for you as quickly as humanly possible.

 

Please email me at hello@silverandsage.co.uk as soon as possible with images of your faulty item and I'll advise how best I can assist you, please note:

 If you return a non-personalised item to me that isn’t deemed as       faulty, the return delivery charge will be at a cost to yourself and       we will refund you for the product price only.

When returning your item to me please enclose your original             invoice (where possible) or enclose a note with your contact and       order details.

I recommend using a tracked service to return your item.

I can't be held responsible for items that go missing in the         
   return post.

The return address is Silver & Sage Studio returns, 14 - 15 Sutherland Road, Brighton, East Sussex, BN2 0EJ.

Returning a personalised items for a refund

Personalised items that are uniquely made for you are
non-returnable & non-refundable (unless faulty). This includes anything specially made, or ordered with your choice of name, finish, message, or other customised feature making the item unique to you.

Returning non-personalised items for a refund

We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to me within 30 days in the original packaging and in a re-saleable condition.

I'll process your refund directly to your debit /credit card or Paypal account within 30 days at the very latest, subject to the above terms & conditions.

Returning earrings

Earrings are non-returnable for reasons of hygiene and safety. 

FAQ

Do you have any testimonials?

Testimonials can be found on Tripadvisor or Facebook.

Do you provide International delivery?

I currently only list UK delivery prices.
Please contact me for international delivery quotes.

How do I track my order?

All items are posted via Royal Mail Signed 1st Class. You will be sent an email telling you when your item is dispatched with your tracking number.

What are your delivery options?

All items are sent via Royal Mail tracked, this is for optimal protection and security for all.

Don't see the answer to your question?

Please email hello@silverandsage.co.uk and I aim to get back to your question as soon as humanly possible.

 

Where are the workshops hosted?

In my studio at my pub The Round Georges, 14-15 Sutherland road, Brighton, BN2 0EQ or at your local location.

Group bookings?
Please use 10plus voucher code for group bookings of 10 and above people, to receive a 20% discount.

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Lovingly created just for you - since 2009 - hosting workshops and parties